Frequently asked questions

Requires macOS 14.4 or later. Check the download page for version and compatibility information.

Get the installer from the download page. Quit the app, unzip it, and drag Better Volume into Applications to replace it. The direct edition can check for updates in Settings → General → About & Updates. If your version lacks this option, use the download page.

Master volume, per-app volume, and basic app management are free. Pro adds device profiles, sound presets, volume safety, volume leveling, and channel controls. Compare all features.

Apps appear automatically while playing audio. Start playback in the app, then check the list. If it still does not appear, contact support with the app version, system version, and a description of the issue.

Yes. For outputs without native volume control, Better Volume adjusts volume in software and requires system audio recording permission. Compatibility depends on the device and audio output method.

The app uses system audio APIs to adjust volume in real time. Audio is processed locally in memory; recordings are not saved and audio is not uploaded. Read the privacy policy.

Available playback controls depend on the app and distribution version. Refer to the controls available in your installed version.

The direct edition offers a USD 9.99 lifetime license: a one-time purchase with no subscription renewal. Applicable taxes are shown before checkout. The App Store edition retains annual and lifetime options at its in-app prices. View pricing.

An eligible valid store purchase does not require a second payment. Obtain and save an activation code in a supporting store release before installing and activating the direct edition. If this option is missing, keep the App Store edition and wait for a supporting update. Annual purchases retain their valid subscription period; lifetime purchases remain lifetime. Website purchases do not automatically unlock the App Store edition. Read the migration guide.

Website orders are processed through Waffo. After payment is confirmed, the success page and purchase email provide the same activation code. Choose “Enter activation code” in the app to activate. If the email is missing, check spam or contact support. Test codes cannot activate the production edition.

Website lifetime licenses have no subscription renewal. Voluntary refunds are generally not offered; mandatory legal rights and payment-provider rules remain applicable. Manage annual store subscription renewals through Apple subscription management. Cancelling renewal is different from requesting a refund. Read the Terms of Service or contact support.

Each code permanently binds up to 3 computers. The computer used to claim a store code counts toward the limit; activating the direct edition on the same computer does not use another slot. Deactivation, slot releases, and transfers are not offered. Uninstalling or reinstalling does not reset slots.

Direct-edition Pro requires internet for initial activation, then supports up to 30 days offline. Successful online verification renews the offline period. Lifetime licenses still require periodic verification.

Email [email protected] with your app version, system version, and a description of the issue. Do not send card numbers, passwords, or a complete activation code.